'issues" Issue

CCleaner for Windows CCleaner Windows Bug Reporting
1

I am having an issue with the 'issue' scanner deleting valid files. When I run the issue scanner it picks up on registry files that are related to a GIS programme (Arcview) I use; the files in question are help files. I first noted that it was a problem as when I tried to open a Word document the GIS programme would try to install, even though it is installed already. I let the install run, and after a few minutes it would stop installing, allowing me access to the Word document I was trying to open. I then realised that it was connected to the registry files that were deleted.

How can I remedy this so it won't pick up on the valid files in the future; is this a common occurance; what other valid files may it have deleted? Thanks for help,

2

Can you take a screenshot of the Issues in question. We will need to read the full path.

3
Can you take a screenshot of the Issues in question. We will need to read the full path.

Thanks, how do I do that!?

Sorry, figured it out; here is screenshot.screenshot_ccleaner_issues_1.bmp

screenshot_ccleaner_issues_1.bmp

4

Hi, I attached my screenshot earlier, but have not received a reply. Any help?

5

I'll pass it on, a new release is coming in a day or so. Maybe it will be in the next release.

6

I downloaded lastest version, but the same valid files are still appearing in the registry cleaner...Thanks for your help anyhow.

7

The program that installed it could have possibly not used the correct path for the help files yet still be able to launch them itself which can easily happen when making the installer. It may be something you can fix by editing the registry but if you go that route make sure you make a System Restore point first to undo any mishaps.