Hi,
Hope you can help.
Got my new laptop & installed all the windows updates for Vista & a few other apps. When i use FFox & try to access my Sky Broadband router, via its IP address, the password popup box appears for a few seconds then disappers. The tab says loading & a circular trail of dots appears in the top right corner. When i click on the page it just beeps. I have to click on the taskbar then back to FFox to make the popup box appear again. Then it just keeps doing the same thing. If i try to access a website that also has a password popup box it does the same thing.
This problem doesn't exist in IE, tho i don't want to use that.
After reinstalling from factory settings, installing each windows update one at a time, then installing my apps one at a time i've pinned it down to the following:
It's all fine until i run CCleaner. I don't know if it's with a general clean or with a registry clean. Once i've done these & go back into FFox, the problem is back. Funny thing is tho, my older laptop is fine.
Can anyone help at all? It is extremely frustrating.
Thanks
Hello keane16,
Welcome to the forums. ![:D]()
Thank you for you excellent report. Congrats on your simple methodical approach also.
Your efforts are a breath of fresh air compared to
"I GOT THIS PROBLEM. WHATCHA GONNA DO ABOUT IT ? ANY IDEAS ? TIA."
First skip the registry "clean" for awhile. Who needs it anyway ? Very few users at all.
This will help concentrate on the "general" cleaning options. More likely the problem is there or with Firefox.
I think you should do some checking in with the Firefox forum also.
These questions are also to stimulate your thought processes as well.
Does this router require certain information that is retrieved from your PC ?
Did you have some important data stored in a Temp file or folder that needed to be put into another folder before you ran CCleaner ?
Is the older laptop using Vista also and the same version of Firefox ?
Is the older laptop using all the same settings ?
Are the same applications appearing on the Applications tab as before ?
Are you using the winapp2.ini file ?
What "permissions" are required to log-in for Firefox ? Are these different in Vista versus the prior method ?
In the following just say "See above" for anything already provided.
The following info will help others to come up with a solution.
These answers help to evaluate the problem. Provide as much information and detail as you can.
Just fill in the answers next to or below the questions?
Did you reboot after installing CCleaner before trying to run it?
Did you do any Registry issues fixing?
Do you continue to scan for issues until no more are found?
Did you do any software or hardware changes installs or uninstalls?
Are you running with Administrator privileges.
CCleaner version ? What Language did you request at install,if any?
OS,edition ,32bit or 64bit and version ?
Browsers and ver.?
Security software and ver?
Other data you think might be relevant?
What did you do and then what happened?
Provide a list of your CCleaner.ini file.( Tick option for Save settings to INI file at Options > Advanced then close CCleaner.This file will be created in C:\Program Files\CCleaner folder.)
Are you using a winapp2.ini file?
Answer "Yes" if you do and please explain its contents or provide a brief listing.Otherwise answer "No".
Best wishes,
davey
The CCleaner Guide is your first source of information.
http://www.ccleanerbeginnersguide.com/ CCleaner Beginner's Guide.com
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Thanks for taking your time to make a great report.![:)]()
This is an interactive process. I believe you know the answer but just don't know it, yet. ![:P]()
I don't know it either, yet.