I have been waiting for a new license key for months and have opened 2 tickets, sent emails to support, and have not received any responses.
Hi @tgiks,
I wasn’t able to locate any licenses or support requests linked to the email address associated with your forum account.
To help me investigate further, please send me a direct message by clicking on my name and selecting Message from the popup. In your message, include the email address you used to purchase your license and submit support requests.
Hi Laurence.
I appreciate your time and support.
I clicked on your name as you suggested, but do not see something that says Message you directly.
Is this the right place, or is this still a public response?
Thanks Again!
Thank you for the responses.
That explains the problem. The Message button is not there when I click on his name:
Hi @tgiks,
I have messaged you directly for the needed details.