July 29, 2025 I purchased CCleaner Premium but I haven’t received a refund. despite having made a request as can be seen from the following confirmation email I received july 30,2025.
What should I do to solve the problem?
The communication system is really complicated and this does not represent a good service by pushing customers away
Hi @Binia47,
I have asked our support team to prioritise your request. If you have not received a follow up to this within 24 hours, please message me back so I can investigate this further.
I have removed your screenshot which showed your email address in case you get spammed.
Hello,
I have also ordered CCleaner Premium. It has been 30 days since I ordered the cash back refund, and I have not received the refund as of yet.
Thank you for your time.
Venho por meio deste informar que uma compra do produto CCleaner foi realizada em meu cartão sem a minha autorização. Solicito, portanto, o cancelamento imediato da licença/produto adquirido e o reembolso integral do valor cobrado. Informações do vendedor cleverbridge GmbH 844-376-1734 cs-paypal@cleverbridge.com ID da fatura 510689082 ID da transação 94964023V919632 2R
thank you very much
Hi @mjh47888,
I can see from our records your have been in contact with our support team. I have asked them to follow up on your responce to them as quickly as possibe.
If you have not had a response from them within 24 hours, please message me back so I can follow up on this for you.
I have aso purchased the CCleaner Pro Edition but I have looked everywhere and I have even had to re-purchase it 3 times thinking I will receive my license to no avail. Can I be refunded and my initial purchased license be sent to my email