I paid for Premium renewal and confirmed through my credit card transaction. I have yet to receive a new key or anything else. I opened a ticket but nothing. Any suggestions before I dump CCLEANER after being a customer for years and file a chargeback? It's a shame that a customer has to waste time after paying for a product like this. Thanks for your help!
Check your email spam folder for a renewal confirmation, they do sometimes end up in there.
If it's a renewal then the key won't change, you keep the same key.
The expiry date in CCleaner itself (Options>License Key) will change but it may take a few days to happen.
You can also click on 'My Account' where you will find a 'Manage my license' link:
Thanks but I checked that and the license key is still showing my expired one. Still now new key or email a week later after paying.
Mmm, I'm wondering if perhaps you made a typo in your email address when renewing.
It happens; and when it does a new account and key gets sent to limbo at the mistyped address.
I'll ask a staff member to take a look for you.