I am very new to using "CCleaner" and these forums. Also may I add, I have a very limited knowledge of computers.
I posted this question under the CCleaner forum as a reply, hoping I was asking a question, but am unsure of the proper form and process.
The information below is the body on the reply.
I installed CCleaner (recommended by a troubleshooter) and proceeded to follow all the prompts on the program, not knowing at all what I was doing.
Before installing CCleaner I was having several problems with my computer. I have a Microsoft Technician helping me resolve my problems, and he has asked for several details.
1.Do you have backups of ALL the changes CCleaner's Registry Cleaner component ?
I do not have the answer for him, because I do not know if a back-up was performed, or if I selected a back-up option.
How do I verify and answer the technicians question? I sincerely appreciate any help anyone can provide. I might have really screwed up here.