I have the key, but I can't use CCleaner

About the Community
1

I purchased CCleanerPro in March but forgot to authenticate. Now I have the key, but I can’t use the program. What do I do? How do I contact support?

2

Have you tried entering the key to activate CCleaner?

In CCleaner7 go to Settings > My Subscription to enter your key.
If you have CCleaner v6 then it’s in Options > Licence Key to enter your key.

Or is it some other issue that you are having?

We may be able to help here, otherwise:

All customers MUST now access a ‘Live Chat’ support service.
To start raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
Below that is the button to go straight into the ‘Live Chat’ where a virtual assistant will try to help you.
If the AI can’t help then you will be passed to a real person.

Note - We have been told that you MUST engage with the chat or you may not get a reply to your request form.