Hi everyone, this is my first time creating an account, and I’m sorry to do so for an unpleasant reason. Months ago, I signed up for a CCleaner trial, but this subscription isn’t registered with any email address (and I don’t know how that’s possible), but that doesn’t matter, and I didn’t think about it. Now my trial period has expired, and I’d like to cancel everything. The problem? I don’t have an email address linked to this subscription, so I never received the license key to cancel. I’ve tried to retrieve it, and RIGHTLY, there’s no email address linked to it. I’ve tried emailing cleverbridge and support, but nothing, and I don’t know how to fix it. I’m honestly tired of having to block charges of almost €50 for a subscription I don’t want to use. I hope you can help me.
@Laurence_CCleaner can you help here
Hi @giogi,
I can see a purchase that matched the details on your forum account, but under a mistyped email address.
I have sent you a DM for more details on your account so I can advise you further.
I also want to cancel my subscription but I do not have the CleverBridge number to do so. I do not know why you are expected to hold on to an email as the only way of keeping that number. The license and log in to the accouunt should be good enough. Any help on getting that number would be appreciated.
This is a user forum so we do not have access to accounts/billing here.
If you need to look up your Cleverbridge reference then see: [Cleverbridge Lookup.](Customer Support Contact Page
If you need to look up your CCleaner licence key then use this tool: CCleaner.com - License Lookup
You will need to contact support for questions about accounts or billing.
To start raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
it should also open a ‘Live Chat’ where a virtual assistant will try to help you.
If the AI can’t help then you will be passed to a real person.
Note that you HAVE TO engage with the chat - If you just fill in the form and leave then you will not get a reply.