How to manage subscription --and-- How to contact support

CCleaner for Windows
1

Hello from Germany

My license is about to expire and I wanted to see it and change something if necessary. The “Manage subscription” button in Ccleaner redirects me to your website. There I have to enter my email address and the Cleverbridge reference. I received my last reference when I renewed my license in 2024, at least as far as I know. If I now enter the data in the form, I get the following error message: “Oops! We cannot find your license details at the moment.
Please contact support for further information (present this message to them so that they can help you)”. However, when I click on the link to redirect to support, I only get the following error message: “An error has occurred.
The form is not available in your language.” The language is actually German. If I then manually change the language of the page, however, the same error message appears. But then in English, Spanish or all the other languages ​​offered. But never the contact form or a help page with explanations.
My questions now are:
Does the Cleverbridge reference expire? Do I need a new one to log in?
Why can’t I access the contact form?
Where can I find an email address to contact support? At least I can’t find it in the help center, or I’m only given the option to request my license key again.

2

I’ve noticed in the past that the form will act up when you change the languge, once it throws an error that’s it and the error then sticks for all languages that you can select.

As far as I know there is only an English (US) version of the form anyway - and there’s nothing to click to select EN_US on the language list, the ‘English’ in the list is EN_GB.

You have to close the page, reopen it again, and use the EN_US version.

Here is the link to the form again, just fill in the one that opens: CCleaner Support Community

If for some reason that still won’t work for you then you can also contact CCleaner support by emailing: support@ccleaner.com

(If you have bought CCleaner Premium then you also have access to 24/7 live chat, see your purchase receipt for the link).

The Cleverbridge number is a reference to a specific purchase, it would have been on your original purchase email. The look-up tool is just in case you can’t find it.