My subscription auto renewed but the CCCleaner states that the license expired. I tried to recover my license code but the system sent me one that expired in 2014. My renewal email from cleaverbridge did not send me a new code. So I am at a loss as to what to do next.
We can't deal with licensing on the open forum, because of obvious privacy issues.
The support team do sort out problems like this all the time, you will need to email them at: support@ccleaner.com
Support will want to know the email address that you registered for the licence and some details from the Cleverbridge renewal email.
Please note we've been told that the 'standard' email support team are not working on statutory national holidays over the Christmas and New Year period, so if it's a statutory holiday in your country you may have to wait a day or so for a reply.
However we are also told that the 'Premium 24/7' support team <em>are</em> working throughout and will pick up 'standard' requests where they have time.
1 hour ago, SouthPawPhilly said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> I tried to recover my license code but the system sent me one that expired in 2014 </p> </div>
Sounds like you may have registered using multiple email addresses over time, so +1 on being sure to include your other email addresses and any licence or order reference numbers as nukecad said.
No. I don't have any other email addresses.