Hello, I subscribed to a trial offer for ccleaner pro, but I don't want to continue and I can't find a button to cancel the operation before my account is debited ...
Could you please tell me how to do this?
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Did you ever find out? I only found the answer for Android not Windows.
I had the same problem...
Thought it was a bit scammy at first but eventually found the solution in the email from CCleaner. (The email was in fact from noreply@cleverbridge.com)
To be fair to CCleaner, seems a good product in general but this drama to try and cancel your subscription seems a bit unnecessary and tarnishes an otherwise good product and experience.
Below are some screen shots that should hopefully help.
After clicking the 'Cancel' option on the webpage that the link takes you to, you should notice that your 'auto extension' in the application has been disabled. (Meaning you should have the Pro version until the end of the period but it won't auto renew.) -I'm sure we can expect to get an email from them nearer the time suggesting we stick with the Pro option at a more reduced cost or something ;-)
All the best!
Help, I have the same problem here and I don’t remember what email I use to make the trial. Can you send the images again so I can check what the activation email looks like?
Hi, I’m in the same situation as you—I don’t remember the email I used for the trial, and I’m still looking for a solution. Were you able to resolve the issue? If so, could you please share how you managed to fix it?
Thank you in advance for your help!
hi same problem , the cleverbridge email was deleat so how can i fix it because i send a lot of mail but 0 reply
A post was merged into an existing topic: Manage Subscription CCleaner for Windows
A post was merged into an existing topic: Claver Bridge Reference Number
I want to cancel can’t find any noreply@cleverbridge.com
Same here! Never got an email from them or cleverbridge regarding the acitivation, I also checked the spamfolder. CCleaners Support is not answering my 2 tickets regarding canceling my trial subscription during the test period and they already had 2 weeks to reply.
Cleverbridge refers to the ccleaner support, when asking for my cleverbridge reference ID, because cleverbridges online tool wasn’t able to look it up as well.
For me this behavior looks kind of shady at the moment.
How have you raised these ‘tickets’? (Do you have ticket numbers?).
All customers MUST now use the ‘Live Chat’ support service. It is currently the only way to contact support.
To start- fill in this form: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
The 'Live Chart dialogue should open automatically with a message from the AI Chatbot - if it doesn’t open itself then there is a ‘Start Chat’ button.
If the Chatbot can’t help then you will be passed to a real person.
IMPORTANT- Don’t just fill in the form and leave - If you do not engage with the chat then you will not get any reply.
Hi Nukecad, thanks for the link, I tried it on different ways on this page. Via this link and the information to wait for the chat comes up, it seems to be working and the subscription should not autoextend anymore. Hopefully it behaves this way. 
Thanks for your help!