How long does CS takes to reply a refund request

I submitted for a refund request to ccleaner but have not gotten any replies.. its been about 3-4 days since then… any other ways i can contact them ?

Hi @Audrie,
I have found your support request in our system and asked the team to prioritise your case.
If you have not had a follow up within 24 hours please message me back so I can investigate this further.

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