i dont want my free trial and i need to turn off auto renew subscription please help
This is a user forum. We do not have access to accounts/billing here.
You will need to contact support for account issues.
All customers can now access a ‘Live Chat’ support service.
To start raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
Below that there is a button to go straight into the ‘Live Chat’ where a virtual assistant will try to help you. If the AI can’t help then you will be passed to a real person.
Hi @Simon600,
I can see from our records that the automatic renewal on your licence has been disabled by our support team.
If your request was not resolved to your satisfaction, please message me back so I can follow up on this.