How do I activate my license if I no longer have access to the email I originally registered from?

CCleaner for Windows
1

I recently purchased CCleaner Pro and have since changed computers. Additionally, I closed down a WordPress website associated with a business email address (e.g., XXXXX@companyname.com).

I received a payment confirmation email on my personal email address, as payments are processed through my personal PayPal account. However, I no longer have access to the business email associated with my CCleaner Pro account, despite having proof of payment.

I would greatly appreciate your assistance in resolving this issue and restoring access to my account. Thank you for your support.

Sincerely,

Matty

2

It’s not quite clear from that whether you got a licence key in that email and have managed to register/activate CCleaner Pro or not?
If you did then it will keep working as Pro whatever email is associated with the account, you just have problems if you want to contact support and/or manage your subscription.
To change the email associared with your account/licence you will need to contact support.

You should tell them what the old address is and what you want it changing too.

You can raise a support ticket by using the form here: CCleaner Support Community
(Do not try to change the language of that form, it has a bug and becomes unresponsive if you do that. If it happens then close and reopen your browser and try the form again without changing the language).

The CCleaner support queue works off email addresses.
Which gives you a problem if you no longer have access to the one that you registered.

If the email you use when sending your request to support is not showing as registered to a current valid licence then you will not be seen as someone who has (currently) paid for support.
As an apparent ‘non-payer request’ your request will be non-priority and it may be a very long time (month or more) before the computer even shows your request to a CCleaner support person.

Sending multiple requests will not help - in fact it will slow a response down because each time you send another they all get automatically collected together as ‘further information’ and sent to the back of the queue again.

I’ll ping @Laurence_CCleaner who may be able to help.

3

Hi @MattyNa,
Please could you submit a support request via the contact form on our help centre, then send me the case number you are given when you submit the request. I can then ask our support team to prioritise your case.