Help with file recovery

Computer Help and Discussions The Lounge
1

Hi guys,

Okay so here's what's goin on....

I transferred images over to my external harddrive recently,I created a folder..worked on a handful of these images. Saving and labeling in sub folders as .PSD files and .JPEG files.

The very next time I went to go back and edit more, the folder was there but the folder was empty. Vanished. not in trash, not in any other folders, just gone.

I purchased data recovery software program and was able to recover the files. The Jpegs aren't recovered, nor are the PSD files. However the camera raw files are recovered.. except photoshop won't open the file. It says it does not support the files even though it's posing as a camera raw file. I try to open it in Lightroom and it says "these files appear to be unsupported or damaged."

I tried to get info on these files (photo attached) it appears to be fine, but won't open. Or maybe I'm hopeful thinking.

Has anyone had this issue? Is this a lost cause?

Screen Shot 2020-10-28 at 9.52.05 PM.png

2

When you say you ''purchased data recovery software program'' do you mean Recuva?

3
Just now, hazelnut said: 
<div class="ipsQuote_contents">
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		When you say you ''<span style="background-color:#1d2e42;color:#f5f7fc;font-size:14px;">purchased data recove</span><span style="background-color:#1d2e42;color:#f5f7fc;font-size:14px;">ry software program'' do you mean Recuva?</span>
	</p>
</div>

no

4

As you purchased some data recovery software perhaps it may be an idea to go back to that company and ask them for help.

After all they have your money.

5

Recovering deleted files never guarantees recovery of all of the content within - especially if the data has been overwritten or otherwise chewed prior to recovery. I think we used to recommend Irfanview (not sure if that is available for Mac or not) as an image viewer that was more tolerant to data corruption and would let you save whatever content was retrievable from the file that was recovered. Not sure if that is still the go-to these days though.

6

Irfanview is still going and still supported, I use it as my prefered photo viewer/editor.

As Dave CCleaner says it can often open files that other viewers can't.

There is no native MAC version of Irfanview but it can be used on MACs, see the question/answer here:

https://www.irfanview.com/faq.htm#PAGE15