Hello everybody. I've recently accepted an offer for CCleaner Pro Plus. The license has been activated and I can see the code. However, I'm unable to access my license details to take advantage of all the applications included in the package. I tried retrieving them using all my emails with these two links : https://www.ccleaner.com/support/license-lookup?cc-noredirect= and https://www.cleverbridge.com/?scope=cusecolp but only old subscriptions appear. I also can't find the Cleverbridge reference in my emails (regular, spams and trash). The only things I have are my license key and the charge on my credit card.
6 hours ago, Rubenson03 said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> Hello everybody. I've recently accepted an offer for CCleaner Pro Plus. <strong>The license has been activated and I can see the code</strong>. However, I'm unable to access my license details to take advantage of all the applications included in the package. </p> </div>
You use the same licence key to activate each of the applications in the Pro Plus package.
Download and install the app that you want to use, and then use that same key to register/activate it as Pro.
You can download installers for each of the included apps from these links, simply double-click the installer once downloaded:
CCleaner: <a href="https://www.ccleaner.com/ccleaner/builds" ipsnoembed="true" rel="external">https://www.ccleaner.com/ccleaner/builds</a>
Recuva: <a href="https://www.ccleaner.com/recuva/builds" ipsnoembed="true" rel="external">https://www.ccleaner.com/recuva/builds</a>
Speccy: <a href="https://www.ccleaner.com/speccy/builds" ipsnoembed="true" rel="external">https://www.ccleaner.com/speccy/builds</a>
22 hours ago, nukecad said:<div class="ipsQuote_contents"> <p> You use <em><u>the same licence key</u></em> to activate each of the applications in the Pro Plus package. </p> <p> Download and install the app that you want to use, and then use that same key to register/activate it as Pro. </p> <p> You can download installers for each of the included apps from these links, simply double-click the installer once downloaded: CCleaner: <a href="https://www.ccleaner.com/ccleaner/builds" rel="external">https://www.ccleaner.com/ccleaner/builds</a> Recuva: <a href="https://www.ccleaner.com/recuva/builds" rel="external">https://www.ccleaner.com/recuva/builds</a> Speccy: <a href="https://www.ccleaner.com/speccy/builds" rel="external">https://www.ccleaner.com/speccy/builds</a> </p> </div>
I did try to do it with Kamo. It didn't work.
That's correct, your licence key wouldn't work to activate Kamo.
Kamo is not included in the CCleaner Pro Plus package of apps, (which is why I didn't mention it or link to it's installer above).
Kamo is included in the CCleaner Premium Bundle.
See the comparison chart here: https://www.ccleaner.com/ccleaner/plans
The activation servers know which Piriform/CCleaner products you have purchased and those are the ones that you can activate as Pro.
To be able to activate Kamo you would need to upgrade your Pro Plus subscription to Premium. (or purchase Kamo seperately).
On 04/08/2024 at 03:29, nukecad said:<div class="ipsQuote_contents"> <p> That's correct, your licence key wouldn't work to activate Kamo. </p> <p> Kamo is not included in the CCleaner Pro Plus package of apps, <em>(which is why I didn't mention it or link to it's installer above)</em>. </p> <p> Kamo <u>is</u> included in the CCleaner Premium Bundle. </p> <p> See the comparison chart here: <a href="https://www.ccleaner.com/ccleaner/plans" rel="external">https://www.ccleaner.com/ccleaner/plans</a> </p> <p> The activation servers know which Piriform/CCleaner products you have purchased and those are the ones that you can activate as Pro. </p> <p> To be able to activate Kamo you would need to upgrade your Pro Plus subscription to Premium. (or purchase Kamo seperately). </p> </div>
Oh ! Thank you ! But How will I cancel my subscription For next year (If I need to) ?
You should be able to manage your subscription yourself.
In CCleaner go to "My Account" (top-right) or "Options>License Key" and there should be a 'Manage my License" button.
You wil need your Cleverbridge reference number.
You gave the link to the Cleverbridge lookup tool above.
You say it only showed you old subscriptions, were those made from a different email to your latest purchase?
If you didn't get a brand new key when you upgraded to Pro then it will possibly/probably be on the same subscription as previously just upgraded too, so try the latest of the Cleverbridge references that it does show you.
If you can't use the 'Manage my License' for whatever reason then you will need to contact support to have them do it for you.
You can use the form here: <a href="https://support.ccleaner.com/s/contact-form?language=en_US&form=general" ipsnoembed="true" rel="external nofollow">https://support.ccleaner.com/s/contact-form?language=en_US&form=general</a>
Be aware that we have reports on this forum that support are currrently taking a very long time to reply, a week or more seems to be common, and even longer in some cases.