HELP - not recognising payment!

Hi, I am very new to this!

I paid for Pro up front, and I spent 8 hours today on Recuva doing a Deep Scan, to find a very important file.

I was delighted that the file was found, however when I went to open it, I was asked for payment! So there I was, a paid up customer sitting with an 8 hour deep scan result that I can not open! Can anyone help me with this please?? I am quickly running out of time to complete the work on this file.

That does not sound usual. Can you screenshot please?

Also, so we can try to find your details in a hurry, did you purchase Recuva using the same email address as you registered on the forum?

Yes, I used the same email address.

Recuva Screen Shot.PNG

If you click on the "OK" button you can close the screen. Your file has been recovered.

As a paying customer you can avoid seeing the upgrade sales pitch for the thing that you've already bought by entering your registration details from your email receipt in the product - Options > About > Upgrade to Pro

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https://support.piriform.com/hc/en-us/articles/204044094-Problems-activating-or-registering-Recuva-Professional-

Thank you for this Dave.

I tried your suggestion and it let me continue until I clicked 'restore'. I clicked 'okay' and guess what? I was taken back to the 'upgrade' page.:(

It seems like there might be an issue with the file recovery process. Have you tried reaching out to Recuva's customer support? They should be able to assist you with accessing the recovered file since you're a paid Pro user. It's important to get in touch with them promptly, especially considering the urgency of completing your work

1 hour ago, LizKing99 said:
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		<span style="background-color:#ffffff;color:#0d0d0d;font-size:16px;">......, especially considering the urgency of completing your work</span>
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So you thought that you'd "urgently" reply almost 5-years later?

Please read the date of posts before replying.