ver 5.64.7613 (64 bit)
I have been using CCleaner for at least 10 years and have never had an issue this "improved update" is anything but.
I'm having the same issue keeps telling me I am not online. I shouldn't have to and I am not going to start changing my
security settings to use it.
Dunno, but it's interesting that it's both the laptops that can't connect.
Could be something to do with the architecture (network cards?) of laptops as opposed to desktops?
1 hour ago, jhasty1210 said:<div class="ipsQuote_contents"> <p> <span style="background-color:#fbfbfb;color:#353c41;font-size:22.5px;">ver 5.64.7613 (64 bit)</span> </p> <p> I have been using CCleaner for at least 10 years and have never had an issue this "improved update" is anything but. </p> <p> I'm having the same issue keeps telling me I am not online. I shouldn't have to and I am not going to start changing my </p> <p> security settings to use it. </p> <p> </p> </div>
I turned the firewall off and it still won't connect. Sounds like a bug in the program.
Have installed the program on three desktops all using a cable modem. On two of the desktops when you try to run Health Check Security indicates Unable to reach server and is grayed out.
Just by chance, do you have the same key for all 3 PC's? I'm wondering if there's a bug in the program where it only works on 1 PC if you have multiple PC's on the same key. It works on the PC that was upgraded first but not the other 2. Just a thought.
same here
I am having the same trouble with Health Check unable to reach the server. I am using a desktop computer and I tried reloading CCleaner, restart the computer.
I still get the same results.
It's not an internet connection issue. If you check your registration key, it finds that just fine so it's not a connection issue.
The licence/registration server is a different one to the server that health check is trying to contact.
Being able to connect to one is no guarantee that the other is reachable.
Yes, I assumed that but it can't be a connection issue. If you can reach the registration server, that means the internet connection is working. The health check server is accessible by my one PC so that means the server is reachable. Why can't my other two PC's reach it?
I have an Ethernet connection. Turned all Firewalls off and still not luck!
A case of Guinness says it's a program bug.
3 hours ago, SteveO said:<div class="ipsQuote_contents"> <p> Just by chance, do you have the same key for all 3 PC's? I'm wondering if there's a bug in the program where it only works on 1 PC if you have multiple PC's on the same key. It works on the PC that was upgraded first but not the other 2. Just a thought. </p> </div>
No. I have a different key for the other two desktops.
I have the same problem; We're unable to establish a connection. On the speed tab it says unable to reach server. Am using Win7 Desktop. My ISP website speed test results: Ping 42ms. Jitter 4ms. Download 3.5 Mbps. Upload .8 Mbps.
My internet speed is fine. However my computer is very, very slow to launch apps, especially my chrome or IE browsers.
14 minutes ago, Steven_Todd said:<div class="ipsQuote_contents"> <p> No. I have a different key for the other two desktops. </p> </div>
OK. So much for that theory.
Ok, so I added cccleaner.exe and ccleaner64.exe to my Antivirus and Firewall (I use Vipre) and it still gives me the same issue. Same issue on my laptop which just has the Windows 10 antivirus/firewall.
Same issue...saying "offline"
Thought this was to be an improvemnt.
i have the same issue unable to connect to sever contacted via e mail still waiting for reply
my cc cleaner list as unable to connect everytime i run it