Hi! upon seeing others take on this i see I’m not the only one victim to this. I have recently applied for the free trial for ccleaner professional but completely forgot to cancel it and had requested a refund 11 days ago and sent two tickets requesting the refund and have had NO response. And while I do applaud the services within the actual cleaner, the customer service itself has not been great and I would very much like my money back before the 30 day money back guarantee is over.
kinda belies the idea you’re a victim. Subscriptions have worked like that for years, not just CCleaner, the same can be seen in Amazon free trial of Prime Music (as an example). Or the special price on toothpaste or makeup on TV mail order commercials, you only pay 20 bucks for a 400 dollar anti-aging cream you’re going to pay a lot closer to the 400 when you run out and need more.
These are not victims, it’s just a truth of business.
trials that take credit cards, rely on a certain amount of people to forget.
note: I’m not employed by Ccleaner these thoughts are my own and not policy.
I understand where you are coming from, and I was not insinuating I was fully in the right and get that businesses do in fact count on people forgetfulness. However I was more so referring to the lack of communication, I have not received any further email or such regarding the whole refund besides a email confirming I sent a ticket, and did not receive that second confirmation for my second ticket. I purposely waited a long time if things were I suppose busy, however I have received nothing. I know no business is the same, but I’ve never had this experience with any other business. And I only referred to being a ‘victim’ only because other people have experienced the same thing.
This is by no means a dig at the company, I actually quite happened to find Ccleaner very useless lol, just haven’t had a good experience regarding the communication side of things, like other people have. But again I 100% get where you are coming from though.
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Hi @Lily1907,
I have found your support request in our system and asked the team to prioritise your case.
If you have not had a follow up to your case within 24 hours, please message me back so I can investigate this further.
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Hi there Laurence I have exactly the same problem can you help me please?
Hi @MitchR,
Please contact our support team via the Contact Us page on our Help Centre using the same email address you used to make your purchase.
Please let me know when you have done this so I can ask the team to prioritise your case.
Hi Laurence I have done that and have been given an ID23762751
Hi @MitchR,
I can see that our support request has been resolved.
Please let me know if you are not satisfied with the resolution of your case.
You were brilliant Laurence thank you very much 
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@Laurence_CCleaner Hello there, I have sent multiple emails requesting my refund; it was written I could do so if I forget to cancel my free trial and I have had two or so responses, one confirming that a refund will happen but they also gave me another offer, to which I refused and requested my refund. I have not heard back anything except a “Case resolved” even though I was given no confirmation of my refund happening nor have I recieved my money back.
My first email and refund request was 23/09/2025
My response from Avneet with the CCleaner Customer Care Team which said they were proceeding with the refund was 30/09/2025.
My case was apparently closed on 05/10/2025 even though I replied to the emails and have had no responses.
Hi @Kyle1,
Please contact our support team via the Contact Us page on our Help Centre using the same email address you used to make your purchase. Once you have clicked Submit, please click the Start Chat button to give details to an agent so we can investigate this further.
Laurence, are you still available to help?
I am reaching out as I urgently need assistance regarding an unauthorized charge of $47.98 for a one-year subscription to CCleaner for 2026, which was automatically renewed on 12-30-2025. I am a 71-year-old cancer patient, entirely dependent on Social Security for my income. I followed all the proper procedures to cancel my subscription via the Cleverbridge links earlier this year, yet I find myself being charged despite this.
After contacting both Cleverbridge and Piriform on the day that the pending charge appeared, I was disheartened to receive an immediate response stating “No Refunds Given,” which is simply unacceptable under my circumstances. This charge is something I absolutely cannot afford, and it will cause significant financial strain on my already limited budget.
If you could please consider this message and assist me with resolving this issue, I would be truly grateful. I look forward to your reply.
Thank you for your understanding and assistance.
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Hi @Rick1,
I can see from our records that you have been able to connect with our support team, and a refund has been processed.
If you had any issues with your refund please messageme back so I can assist you further.
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Laurence, thank you for your prompt response to my issue! I am impressed with the 100% professional, customer-oriented, instant results I received by reaching out via the website as well as this message board. I wrote a 5 star review for Shrita, the empathetic and skilled agent who assisted me, and I wanted to include you as well. Happy New Year 2026!
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If you’re still within the 30-day guarantee, the fastest way seems to be contacting support via the Help Centre and using the live chat after submitting the ticket. Several refunds here only moved once a staff member prioritized the case. Keep your ticket ID handy and follow up publicly if needed.