I'm sorry but, this is going to take some writing to explain my problem in Disk Analyzer because I am trying to give all the info I can think of. Two problems here. First, I have Win 8.1 Desktop, Dell PC, Fantastic Best Buy Geek Squad Online Remote Optimization Service, Bitdefender Anti-viruis Plus 2015 with a free 2 and a half hour remote Optimization which actually made Geek Squad look like cowboys. PC is as clean as a wistle. Newest Version of CCCleaner Free for a month. Copied all pertinent instructions from Piriform Web site and read many times. Easy Program to understand and use. Since I have had it I am getting an Access Denied popup on .png files that have a name to them no problem with files that are numbers and letters now matter the extension. Example: dell_white_logo.png or google_logo.png or head.png. Any other type of file having a bunch of numbers and letters will delete just fine. .jpg files delete fine. First, let me say I only check Pictures, Emails and Documents as I do not use Video or Music. I have 3,025.89 MB in my Pictures Folder with about 8 sub folders of pics. In Disk Analyzer I get .jpg, .png .bmp .gif and .tif extensions. Documents has 9.94 MB and in " Other Files" there are 67,403.02 MB. Here is what happens. Say I were to highlight 100 files and then choose select all to check the boxes and then click on to Delete them all. If one of these files like google_logo.png or dell_white_logo.png or head.png happen to be in that group of 100 I get a pop up of " Access Denied" and because of these type files in the 100 selected none can be deleted because of the Access Denied pop up. So, the only choice u have is to go through everything manually to check and delete which is foolish and would take days. But, I can look at the folder where these screwy files are and they are nothing important or spectacular and I can delete them in the folder. Come back to Disc Analyzer and they are still there but close out Cleaner and come back and run Disc Analyzer and they are gone because I deleted them in the folder the file is in. Before I close Cleaner I can check on the same box and instead of Access Denied I get a pop up of file cannot be found cuz I deleted it in the folder. Hope I am making sense. I have an Adminstrator Account, only user, have uninstalled and re- installed Cleaner no change. Here is the path of a file called " head.png " file and at the top of the screen it says "2004eb59 " AppData\Local\Packages\microsoft.windowscommunicationsApps-8wekyb3d8bbwe\LocalState\LiveComm\4e2dc679fb36d3d5\120712-0049\Att\2004f3a4 Second, problem. I am concerned about deleting my .jpg files that are under my Pictures Folder as they are showing up in the Analyzer. I went to exclude the 8 subfolders I have under my main Picture Folder including the Picture Folder itself and they still showed up in my Analyzer files. All of them. I used the Browse function. They are not suppose to show up in the Analyzer when Excluded. I even checked on the box under Windows " Custom Files and Folders" which according to the instructions when u use the Include Option it checks that box automatically. I have no clue what the hell is going on here. I wrote Piriform 5 times and although I gave a donation they never answered. I guess they don't support the Free Version. I have looked at all kinds of Web Sites about Access Denied and Adminstrator Rights etc. Help!!!
Pat / drdoo2