I’ve been trying to get CCleaner to respond to me for the past 2 days having first been in contact with them on 27/2. The details are below: please can someone sort this out or contact me.
11/3/2026 Called at 14:00 Your case ID: 24514313 – cancelled at 16:15
10/3/2026 Called at 15:05 Your case ID: 24514313 – cancelled at 15:30
On 27/2/2026 I contacted CCleaner via an online chat and texted with someone called Jennifer with this explanation of what happened and the details of the two transactions - I’ve included them again below. I said my query was about having inadvertently bought 2 licences for CCleaner as your browser doesn’t support credit card verification but relies on a subsequent email to verify payment. I explained that it was a mix-up by me but that I am only using the paid-for version on one laptop and asked for a refund. Jennifer said she’d pass my query onto an engineer who would call me. I waited and after a while I asked how long the engineer would be and she said “Between 2 and 5 minutes”. After 15 minutes I asked again and again a few minutes later and again … Eventually an engineer called James McCahaul called and asked me what the problem was. I said that I’d already typed it in to Jennifer and he could get them from there. He insisted on me talking through the problem again which I did and he eventually said he’d contact someone in Sales (it might have been Billing, I can’t remember) who would arrange a refund “within 48 hours of receiving the request”. Because this happened on a Friday I thought the request might not have been seen until the Monday so I waited all last week for the refund to appear in my bank account but it didn’t. Again avoiding the weekend I have left it until now to contact you again. I would like to speak to someone about having this matter resolved quickly now.
Thanks, Tony Cornah
Payment information
Your credit card (xxxxxxxxxxxxx5510) has been successfully authorized. Please note that the charge on your credit card will appear as “CBA*CCleaner Piriform.”
Your products
Qty. Product name Delivery
1
CCleaner Professional
1 Year, 1 home PC Professional subscription, billed annually
electronic
Your CCleaner Professional registration details are below. Please use these to activate the Pro features:
License Key: {Removed by mod}
You will need to enter the license key into CCleaner exactly as shown above.
Please use copy and paste to enter the details in the registration box. heCCleaner
Your Cleverbridge reference number: {Removed by mod}
Payment information
Your credit card (xxxxxxxxxxxxx5510) has been successfully authorized. Please note that the charge on your credit card will appear as “CBA*CCleaner Piriform.”
Your products
Qty.
Product name
Delivery
1
CCleaner Professional
1 Year, 1 home PC Professional subscription, billed annually
electronic
Your CCleaner Professional registration details are below. Please use these to activate the Pro features:
License Key: {Removed by mod}
You will need to enter the license key into CCleaner exactly as shown above.
Please use **copy and paste** to enter the details in the registration box.
Your Cleverbridge reference number: {Removed by mod}
Payment information
Your credit card (xxxxxxxxxxxxx5510) has been successfully authorized. Please note that the charge on your credit card will appear as “CBA*CCleaner Piriform.”
Your products
Qty.
Product name
Delivery
1
CCleaner Professional
1 Year, 1 home PC Professional subscription, billed annually
electronic
Your CCleaner Professional registration details are below. Please use these to activate the Pro features:
License Key: {Removed by mod}
You will need to enter the license key into CCleaner exactly as shown above.
Please use **copy and paste** to enter the details in the registration box.
