Hi,
While I've never experienced any problems over the years with CCleaner, over the last couple of days I've tried various times to do a full (i. e. with deletion of the content) disk wipe (1 pass) with CCleaner 3.01 (Windows 7, x64) of a second internal S-ATA HDD partition. I've never succeded - CCleaner is always crashing at the beginning of the wipe. Any ideas?
Thanks in advance!
Can you please run ccleaner in debug mode try the clean (to cause the crash) and post the log created
to run in debug mode type into the run box (or your start menu's search box) (Including the Quote marks)
"C:\Program Files\CCleaner\Ccleaner.exe" /debug
replace c:\program files\ccleaner with the location of your ccleaner
If this is the correct debug log file, there's unfortunately not too much information in there:
15:32:25:014005[iNFO ] CCleaner v3.01.1327 (64-bit)
15:32:25:015005[iNFO ] MS Windows 7 Home Premium 64-bit
15:32:25:015005[iNFO ] Intel Core2 Duo CPU E8400 @ 3.00GHz
15:32:25:015005[iNFO ] 6,0GB RAM
15:32:25:015005[iNFO ] ATI Radeon HD 3600 Series
15:32:25:015005[iNFO ] Application Started
15:32:25:796049[DEBUG] Initializing Stop request...
15:32:25:796049[DEBUG] Finished Stop request
15:32:25:821051[DEBUG] Initializing Stop request...
15:32:25:821051[DEBUG] Finished Stop request
15:32:25:875054[DEBUG] Initializing Stop request...
15:32:25:875054[DEBUG] Finished Stop request
I don't see a crash here, did ccleaner crash?
was a mdp file created?
if so please upload it to http://drop.io (or other file dropbox site, which doesn't hobble non-member downloads i.e. not mediafire) and link the download link to this thread. This will aid the developers find what is going on (developers read all the threads)
Yes - it crashed completely (always does - so at least this error is highly reproducable), with Windows saying that CCleaner doesn't work anymore.
Except for the log file, there are no other files in CCleaner's program folder (except for the executables etc). Or should I look for the mdp file in a different location?
I don't see a crash here, did ccleaner crash?
was a mdp file created?
if so please upload it to http://drop.io (or other file dropbox site, which doesn't hobble non-member downloads i.e. not mediafire) and link the download link to this thread. This will aid the developers find what is going on (developers read all the threads)
Hmm no it should be in the ccleaner folder. I'll PM a bug fixer for you
Thanks! But I haven't received a PM as of now.
Hmm no it should be in the ccleaner folder. I'll PM a bug fixer for you
No I mean I PM'd a member of the development team who is a fixer of bugs (sorry for the confusion)
We are currently working on improving the logging in this area. Hold tight for a future version
Hi, I am also having the same problem when I try to erase my external drive, CCleaner 3.01.1327 Crash log included. No mdp created at time of crash log creation.
11:40:41:874514[iNFO ] CCleaner v3.01.1327
11:40:41:878514[iNFO ] MS Windows 7 Home Premium 32-bit
11:40:41:878514[iNFO ] Genuine Intel CPU 2160 @ 1.80GHz
11:40:41:879514[iNFO ] 2.0GB RAM
11:40:41:879514[iNFO ] ATI Radeon HD 4300/4500 Series
11:40:41:880515[iNFO ] Application Started
11:40:42:494036[DEBUG] Initializing Stop request...
11:40:42:494036[DEBUG] Finished Stop request
11:40:42:599038[DEBUG] Initializing Stop request...
11:40:42:599038[DEBUG] Finished Stop request
11:40:42:644038[DEBUG] Initializing Stop request...
11:40:42:645288[DEBUG] Finished Stop request
Regards
John.
Please re-post these logs when 3.02 is released