FOR THE SECOND YEAR IN A ROW THIS DOUCEBAG COMPANY HAS FRAUDULENTLY RENEWED MY SUBSCRIPTION EVEN THOUGH I CANCELLED. HOW DO THE REST OF YOU DEAL WITH SUCH UNETHICAL LOWLIFE PEOPLE THAT RUN THIS COMPANY? I WANT MY STOLEN MONEY BACK YOU CCCLEANER a**holes
So I can see that you started this subscription for CCleaner Professional back in 2018. Cleverbridge sent you your billing reminder on July 31st, with instructions on how to cancel your billing if you wish - as they do every year. On August 15th you were billed as advised and a receipt sent to you. And 7 hours after this you cancelled your subscription.
While we do our best to predict our customer needs (for example, the CCleaner Professional Plus licence that you purchased back in 2019 we automatically cancelled on your behalf in 2020, even though you did not request us to do so, since we noticed that you had never used it) if you have been using one of your licenses, but no longer wish to continue your subscription going forwards, we would advise contacting customer support before you are billed, rather than afterwards.
In cases like this, where you have forgotten to cancel your subscription in time, we have a fairly flexible refund policy - you can simply contact customer support at support@ccleaner.com (as mentioned on your order confirmation email) and to request a refund and cancellation of your licence. There's no need to shout, curse or threaten anyone - after you let them know, support will take care of it for you generally within 2 working days.