Files not restored but found on extrrnal drive

All deleted files were found i lost on am external drive. Went thru restoration process in free version. Allowed me to move deleted files to a folder on pc. Documents were not restored. Purchased paid program went thru process 2 more times and product still isn’t putting files where it said it is. Searched file folder for location said it was moved to and nothing is there. It is not workomg and not advising of amy restoration issues

this is the catch Recuva can find said files but cannot actually repair for recover just ghost copies the file names and gives you empty files, i suggest you find a proper recovery company that actually can do the job this company is scamming customer and it is the reason why you cannot contact support for refund on fake advertising. and we are reporting this company

@MagixPicks

Many. many, users over the years have sucessfully recovered millions of otherwise ‘lost’ files using Recuva.
Just because you couldn’t manage a recovery yourself doesn’t mean that there is anything wrong with Recuva.

You may have been using the wrong recovery setings, or your files may be unrecoverable for some reason.
(Some types of drive, eg. most SSDs, it is virtually impossible to recover deleted data from, no recovery software could do it).

I have offered to help you in the other (also ranty) thread that you made.
Please accept that offer and we will work out what went wrong in your particular case.

In the meantime I suggest that you consider carefully before making ranty, unfounded, and unjustified, accusations.