Files not found in pro version

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1

I'm trying to restore some files. For this I had used the free version. This version found a \\HarddiskVolumeShadowCopy3 with the files inside. But it was not possible to restore it.

So I installed the pro version. But this version did not find this copy. It shows me only \\HarddiskVolumeShadowCopy4, but the files I need are not inside.

How can I search for \\HarddiskVolumeShadowCopy3?

2

Maybe the file is corrupted. Did you format the disc or accidently delete it ?