Sinth monnths I get e-mails to extend my suscription because this would end in June. Problem is, i have no suscription that ends in June. My is ending in November. I’m thinking about cancelling CCleaner because of these silly e-mails - they are simply annoying. From Piriform i got no answer to my e-mails.
They have changed the support system and you will no longer get any reply to emails but have to use the ‘Live Chat’.
To start raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
it should also open a ‘Live Chat’ where a virtual assistant will try to help you.
If the AI can’t help then you will be passed to a real person.
Note that you HAVE TO engage with the chat - If you just fill in the form and leave then you will not get a reply.