I ran the free C cleaner and it found over 1,000 problems and suggested i upgrade and pay for the new version 3.12. Since doing that a couple of days ago my laptop has been running much much slower. Apparently its supposed to make it run quicker. It takes a few minutes longer to start up and even Word takes longer to open. Is there a problem i can do something about or do i get my money back?
I have never seen CCleaner suggest an upgrade.
CCleaner never suggests you PAY for the software.
Piriform only offer the option when selecting a download to pay for support from paid support staff.
I suspect you have been deceived by one of the malware sites that pretend to supply the popular CCleaner product.
It is common to find sites that give you free registry-cleaners / virus-hunters,
and then pretend you have a lot of problems which they will fix after you pay.
You should only download from Piriform
http://www.piriform.com/ccleaner/download
or FileHippo.