@Laurence_CCleaner another MS product (onedrive again and 32bit v c++ redistributable last week) giving error 4, on many machines. Each time I try to capture it with support tool the error resolves itself, this resolution is not in common with other users but I do keep trying to capture it.
@Heater15 you’re not alone others are seeing this (seemingly Microsoft products) I’ve (above) called on the admin who will probably ask you to run through some steps to capture the error in a debugging log. Please when he does do as he says; many duck out or are so frustrated they won’t take the time and (as noted above) I’ve been unable to recreate it on my (just another user like you) machines.
Hi @Heater15,
As Nergal has said please send us debug logs following the steps below:
- Download and install the CCleaner Support Tool using the link below: https://download.ccleaner.com/CCleanerSupportTool.exe
- Replicate the issue on your end.
- Run the tool to generate the logs.
- At the end of the process, you’ll receive a 5-digit File ID.
Please share that File ID with me so I can review the logs and investigate further.
If you have any issues, please let me know.