Bonjour,
J’ai acheté le 20 janvier 2025 le Pack CCleaner Premium (5 PCs) pour une durée de 12 mois et au bout de 6 mois la licence a expiré, je ne comprend pas !
Cordialement,
LFX
This is a user forum. We do not have access to accounts/billing here.
You will need to contact support to ask why your licence appears to have expired early.
You can raise a support ticket by using the form here: CCleaner Support Community
(Note do not try to change the language of that form, it has a bug and becomes unresponsive if you do that. If it happens then close and reopen your browser and try the form again without changing the language).
However you should note that support are slow to answer these days and it can take a week or more for a registered customer to get a reply.
Hi @LFX,
I can see from our records that you’ve reached out to our support team, and I want to assure you that your issue has always been important to us. I’ve personally asked the team to prioritize your request and respond as quickly as possible.