Driver Updater - What we're working on next

CCleaner for Windows CCleaner Driver Updater
21
1 hour ago, WalterSwan said: 
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		Oh, apparently my license has expired. I didn't know I bought a product that had an expiry date!
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@WalterSwanIf you bought in 2017 then your product doesn't expire, but the services did back in 2018 (customer support; new features such as Health Check, Driver Updater, etc).

22

I just purchased the full CCleaner program today after seeing the Driver Update option. The minute I purchased the full program and initiated the driver update, it bricked my computer. An absolute waste. This program should not even be available to the public with how astronomically disastrous the consequences are. I'm sitting here, hours in, attempting to save my PC. I have never been more disappointed in a program.

23

can you be more specific about the problems?

thanks

24

Can I suggest a second progress bar that shows the % complete for each driver when update all is selected?

image.png.7047fbe3c44b59756cbdf40d67770665.png

Thanks for consideration

Kind Regards

Steve

25

Hi @spcesq Thanks for the suggestion as I can definitely understand the value in having a progress bar for the driver update operation and I'll send this directly over to our product team for further review and consideration.

If you ever have any other suggestions, please let us know; we greatly appreciate all feedback as this is one of the best ways for us to improve our products and services.

26

Hi everyone! Thank you for the suggestions and feedback so far. Your comments really help us in our quest to make ours the best Driver Updater out there!

It's been almost a year since we released Driver Updater. Here's a quick recap of improvements we've made since releasing the feature:

Improving the reliability of driver updating

  • We added an automatic scan, which runs once per week
  • We added better communication between CCleaner and Windows to determine when to update a driver
  • We refined our driver-matching technology to consider more factors about the driver device origin when deciding where to source updates from
  • We fixed issues where it took multiple attempts to update a long list of drivers

Getting help if something goes wrong

  • We created a guided revert driver flow that helps you to identify the most likely updates related to an issue you are having, so you can easily revert them
  • We made the button for reverting drivers more obvious
  • We created custom error handling/messages for different types of connectivity errors

Quality of Life Improvements

  • We fixed various bugs to make the experience of using Driver Updater smoother
  • We added a counter in CCleaner Professional to let you know when you have drivers to update
  • We added the date of the latest driver to make it easier to confirm that it was the latest one available

Altogether, these improvements have significantly reduced the likelihood of driver update failure and the need for you to revert driver updates. We also see this drop reflected in your feature experience ratings: our average customer rating for the Driver Updater feature increased to 3.8 out of 5 (up from 3.4 - a 12% increase!)

But we won't stop there! Here is what we'll focus on next:

Further increasing reliability of driver updates

  • We want to address the situations where driver updating ends badly. This is very technically challenging, so will take some time to get right. Nevertheless, we are committed to improving it.
  • We have a dedicated engineering team who are focused on continuous improvement of our driver update technology. They continuously look at the driver with the highest volume-to-failure rate ratio and iteratively work through these from top to bottom (as you can imagine, this is a huge list so there needs to be a sensible method of prioritisation to make improvements that impact the greatest number of users)
  • We want to find ways to make this a less manual process so we can increase the speed of fine-tuning the driver updates when they're not a good match

An Ignore function

  • We currently allow you to skip an update for a device
  • The next step is to allow you to completely ignore all driver updates for a specific device

Clearer progress indication

  • Currently the progress bar only shows the progress of updates in the list, but not progress for an individual driver
  • When a driver is updated, we go through multiple steps:
    1. Download securely
    2. Check that the downloaded driver file is exactly what we expect it to be (a security feature that protects against hacking)
    3. Check how compatible this update is with the system
    4. Talk to Windows to apply the driver update in the correct way
    5. Confirm to you that the update was successful
  • This takes a long time, so we want the progress bar to help you to understand how far through this process you are (especially as the update file download can potentially take many minutes).

Do you have any suggestions for how we can improve Driver Updater? Please comment here in this thread! :)

27

Since yesterday I got 48 driver updates (out of the 58 drivers) all the same driver update number 6.0.9629.1 release date 0.9.01.2024

Bluetooth 8 times ect.

Connectivity 1

Keyboard 1

Monitor 1

Security Device 1

Storage 2

System 18

USB 13 all the same driver number and release dates

The Cclean program will not do the updates, that's OK but how can delete the "updates" from the driver Update menu?

THanks

image.png

28
11 hours ago, Streamer said: 
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		..... how can delete the "updates" from the driver Update menu?
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If you click on the 'Details' button next to each driver then you get an option to 'Pause Updates' which will stop it trying to update drivers for that device.

There is also a 'Skip this version' for that update, so it won't be shown again until there is an even newer version.

Which you use depends on if you want to block all future driver updates for a device or just the one.

eg.

image.png

image.png

TBH I never use Driver Updater and just ignore it altogether.

30

Updated to v6.26 today and basically now seeing the same issue when using the Driver Updater as some time ago (now seems largely fixed) happened when using Software Updater.

Today, after the update, showed I needed to update 3 sets of drivers (5 drivers in total). Selected first set, the updater then just sits there forever saying "Preparing to update selected drivers". After seeing nothing happen for an hour, I finally tried to cancel - this does not work, so killed the process and also rebooted laptop just in case. The strange thing is when you restart CC and run a scan, the two drivers which the previous update had just hung are no longer shown in the new scan (it now shows just 3 drivers outstanding), but if you check when these drivers were supposedly updated, it was before today ? I tried the same process, this time selecting all remaining drivers (3 in two groups), and the exact same thing happened. This time did not reboot, just closed/reopened CC and voila, the drivers all show no updates needed, but again, no updated drivers for today.

I am sure this will be fixed in a future (hopefully next) release, but as a paid up user I cannot be doing with such poor application updating.

Please advise how to revert to previous version of CC - which the driver updating worked perfectly on, and please update here when you have fixed this new bug.

Thank you

31

Since I have set my Windows 11 PC to Automatic Driver Updates, unless that functionality is not working properly, why would C-Cleaner ever find out of date drivers on my PC?

32

Huh?

WTF is this doing here?

33

Sadly that spam was missed by us (mod team) and seems to be stuck there (and uneditable) :crying_cat_face:

34

That spam post has now been nuked.

1 Like
35

Bonjour, je suis nouveau dans la communauté, et pour cause.
Ce matin mon CCleaner Pro m’a suggĂ©rĂ© des mises Ă  jour de pilotes que j’ai suivi en confiance.
Grave erreur !
Non seulement je n’ai plus de pĂ©riphĂ©rique de son, mais impossible de restaurer.
J’ai passĂ© l’aprĂšs-midi Ă  chercher une solution sur le support (inexistant d’ailleurs) pour finir sur ce forum et essayer de trouver une solution, mais pas facile lorsqu’il faut tout traduire.
Comment faire quand le résultat est : Pilote non restauré Realtek (R) Audio-6.6.9695-1 ?

36

The driver updater is not actually correct in anything that it “checks” because I got a driver version of 10.73.815.2024 which was installed on 25.12.2024 and is apparently from 15.08.2024 according to CCleaner, yet the manufacturer said it was released 08.01.2025 and installed 20.03.2025

So where is the information coming from? And why is it wildly incorrect?