Driver Updater Can't Connect To The Internet

CCleaner for Windows CCleaner Driver Updater
1

For some reason, when trying to scan my computer with the driver updater, it says that it can't connect to the internet.

There are two reasons this is weird: I've used it in the past when it first came out, and it worked fine. It had installed several drivers.

And I do have internet access. Submitting this post is proof. I've just updated to the latest Ccleaner version, tried the scan again, and it's still not working for me.

2

Hi @SuperTRev

Please email our support team via support@ccleaner.com and they can assist you with this.

3

My Driver Updater still doesn't work. It just freezes and if I leave it long enough, it tells me I don't have access to the internet.

Do I have access to the internet, Piriform?

This is going on a year or so it hasn't worked. When it was first introduced it worked once and then it hasn't since.

4

@SuperTRev: I can see that you contacted support about this August 19th 2021 @ 12:32 GMT, got an initial response from 1st line support 15 minutes later saying that it had been passed up to second line support, who contacted you on August 20th @ 08:07 GMT with a couple of suggestions to fix your issue and requesting some diagnostic information from you if those suggestions didn't help, to try to get an idea of what might have been been going wrong on your computer.

I can't see a response from you to that request, or the "was your issue resolved" followup that would have come a few days later.

A recap on the advice you would have received from support:

  • You have one active licence and a couple of expired licences that no longer have access to any of CCleaner's paid features. Are you using your active licence (ending with 2NFF) on the computer in question?
  • Are you running CCleaner as an Administrator?
  • Are you using the latest version of CCleaner currently (5.91) or an older version

If CCleaner says that it does not have access to the internet, it may mean that you do not currently have an internet connection or, more likely, that some configuration on your computer has blocked CCleaner's access to the internet.

  • Do any other CCleaner features show you internet connection errors, such as Automatic Updates, Software Updater or the "Speed" feature of Health Check?
  • Have you blocked CCleaner in some fashion via a firewall or hosts file change?
  • Are you using a firewall that would require you to permit software to connect to the internet?
5
4 hours ago, Dave CCleaner said: 
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I can't seem to remove this accidental quote above, or discard this draft to start over. Even if I close out the webpage and come back to this. Yikes.

Yes I'm running the 2NFF active license. Checked the program files and the 64 bit version is set to run as administrator, and the box is greyed out. 32 bit version wasn't set to run as admin. I enabled it, but the about screen says I'm running the 64 bit version anyway.

I might have a firewall block on it; that would make sense. I will have another look at it, but what firewall entries are in association with Ccleaner?

6
35 minutes ago, SuperTRev said: 
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		what firewall entries are in association with Cclean
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Depends on the firewall.

P. S. I too sometimes get the stuck quote, it's a flaw in the forum software by invision

7

Ok I've checked out my firewall list.

I like how windows says my firewall isn't even running. That probably has something to do with having spybot take care of security things.

I do have some groups of entries manually blocked. If the driver updater relies on one of them in this list, that would explain the problem:

- Cast To Device

- Delivery Optimization

- Distributed Transaction Coordinator

- File And Printer Sharing

- Media Center Extenders

- Microsoft Edge

- Remote Assistance

- Windows Media Player

- Wireless Display

Thanks for the registry scan tips. I've never had an issue with that, even though I've always just fixed issues without studying them.

Firewall.png

8

The issue with opening up firewall permissions, is I have them blocked for a reason. It's not worth it to allow microsoft's electric eye to shine its pale malevolent glow on me, just for a simple updater tool.

Does anyone know which particular firewall the driver updater relies on?