I updated the drivers and now there is no sound at all. I did all the troubleshooting possible and contacted CCleaner for support and haven't heard back from them. I don't know what to do, I cannot get my work done without sound/audio ... I need to hear videos. I don't understand the unwillingness to help when CCleaner's automatic driver update is responsible.
Driver Updater >Fix a Problem >Help Me - and I selected >Sound - Show all
relevant driver ... nothing is listed. Then I click an option on top and went to Drivers installed "any time" and there is no option to select and Revert Selected.
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Click on the audio devices shown & then click revert selected
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I don't have that option ... the "Revert Selected" isn't an option ... can't click on it (basically, as they say it's greyed out, but in this case it is an unlinked button.
You might have to reinstall an older driver via the device’s entry within device manager if it doesn’t show then check under show hidden devices.
Right click device.
Choose update driver.
Choose ‘browse my computer for drivers’.
Choose ‘let me pick from a list of available drivers on my computer’.
Choose the compatible hardware from the list, then choose next.
Choose one of the older drivers from the list shown, then click next.
This will then reinstall the driver.