Driver update result in audio failure on ASUS ROG STRIX G15

CCleaner for Windows CCleaner Driver Updater
1

Driver update resulted in audio total failure on ASUS ROG STRIX G15.

System handler "enhetshanteraren" did not detect any HW failure.

And ASUS utilities lost during driver updates

Only way to get audio back was to do system reset.

2

Hi @kjellerikanFirst of all, we're very sorry to hear of how this has happened as we definitely don't want for anyone to have this type of experience.

To help us investigate further, would you be willing to send the following files to our support team via email, using support@ccleaner.com ?

  1. C:\Program Files\CCleaner\LOG\ 
    DriverUpdaterLib.log
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	C:\Program Files\CCleaner\
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    Data\DUState.dat

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	C:\Windows\INF\
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    setupapi.dev.log

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Additionally, can you please send us a report from the System Information utility in Windows?

You can save the System Information report using the following steps:

  1. Open the "Run" dialog in Windows (On the keyboard, hold the "Windows" (?name=Windows+Logo.png) and "R" keys simultaneously)
  2. Type: msinfo32.exe > click OK
  3. Click File > Save...