My gallery was not swt up to be cleaned but a normal cleaning deleted most of my 2025 and many 2024 images? WHY and how do I get baxk. They have alae been deleted from trash. I nees theae for my business.
Were the images actually stored on the phone, or are they in your Google account and it’s just the link to them that had been lost?
The first thing to try is looking in your phones ‘Trash’ bin to see if the files are there.
You say you have already done that and they weren’t there.
(Which leads me to believe that the images were probably not actually saved on your phone, but instead are saved in your Google account).
Do you use the Google Photos app?
If the phone is synced to your Google account then the files should still be on the Google sync server.
Login to your Google account, go to Google Photos app if you use it, or to your sync/Cloud Storage, and see if they are there.
Also see this Google ‘How to’:Delete photos and videos - Android - Google Photos Help
PS. If files are important to your business then why do you not have a backup of them seprate to the phone?
Making backups of your own files is just good sense. - For a business it is vital to backup your files/records regularly.
(As well as possible accidents consider ransomware - if your files get encrypted by ransomware then they are lost to you, unless you have a seperate backup).
Your app folks says photos should not be deleted. I have sent tou my settings pix which shows photos not to be touched. And I didnt play with the settings to begin with. Your app is bad and misrepresented.
So WHY were they. How can you recover them???
And months are missing then a few for a few days.
I don’t use CCleaner Android myself (tried it, didn’t like it) so my knowledge is limited.
But like support say I doubt that the images have actually been deleted, however the links* to them may have been lost.
Have you tried my suggestions above for finding your lost photos.
*When an image/photo is saved to your Google account it is not saved on your phone, instead it is saved on a server somewhere in the world, and there is a link on your phone that says where it is saved.
If you lose that link then the image is still there in your Google account but you have to tell your phone where it is again.
That’s what some of the suggestions above do, they can restore that link.