I am writing from the Czech Republic as a (formerly) satisfied user of your product CCleaner, which I purchased for a two-year period.
I must state that I am deeply disappointed and shocked by the behaviour of your company. Your software now interferes with users’ systems in ways that are unacceptable. The so-called “Reactivation Task” and related processes act like unauthorized surveillance, affecting the operation of Microsoft Office and other components.
Despite previously appreciating the hardware and software checks and the sensitive cleaning functions, I have uninstalled your product. What you are doing now is invasive and cannot be tolerated.
I request a full refund of my subscription and will not use your software again unless you clearly end these practices and return to a transparent, user-respecting product.
It is unfortunate that I must write in such strong terms, but you have left me no choice.
Sincerely,
Petr Bartoš
Czech Republic