I’m able to move cookies from COOKIES ON COMPUTER to COOKIES TO KEEP under COOKIES in OPTIONS, but when I close Ccleaner and reopen it the cookies are no longer in the COOKIES TO KEEP section.
I was able to save cookies before, but this last month I have been unable to save my cookies to the COOKIES TO KEEP section???
I have uninstalled and reinstalled Ccleaner several times but still can’t save my cookies to the COOKIES TO KEEP section??? Could it be because I load my saved settings with a saved CCLEANER.INI file to “C:\Program Files\CCleanerC:\Program Files\CCleaner” everytime I reinstall Ccleaner? Maybe my CCLEANER.INI file has some sort of error??? Does on need to access Ccleaner as a Administrator in order to save the preferred cookies?
it sounds like you don’t have full admin privilages for the ccleaner folder so the ini is being read only… Are you launching ccleaner with admin privilages
I was told that one doesn’t need admin privileges to run Ccleaner??? Is that true? So one needs admin privileges to do any changes to Ccleaner? Which functions does one need admin privileges for Ccleaner? I wish Support told me this because all they told me to do to correct this issue was to uninstall and reinstall Ccleaner???
How long is it since you saved that INI ?
If the INI you are copying in was saved before you changed those cookie settings then it doesn’t have those cookie settings in it.
If you edit the INI file then the cookies to be saved show on a line like this:
Unless you have saved a new copy of the INI just before uninstalling then it will not contain your most recent settings state.
An ‘older’ INI file, one saved some time ago, will have older settings.
Of course you also have to have ‘Save all settings to INI’ enabled so that it will update the INI with any changes that you make so that the INI always has your current settings.
You can have different saved INI’s each with different settings. (But that’s not realy useful unless you are an very advanced user testing something).
PS. I don’t know why you are reinstalling CCleaner so often, but if you reinstall without uninstalling the old one then the INI with the latest settings doesn’t get deleted and just carries accross.
It’s only if you uninstall first that you have to copy one in a saved INI, or make a new one.
I was told by Ccleaner Support to uninstall Ccleaner and reinstall to solve this problem. I have never directly edited the INI file. I only save the INI file when I make changes to what Ccleaner cleans so I have a record of my settings in-case of a crash. I have always had ‘Save all settings to INI’ enabled! I never used ‘full admin privileges’ when I moved cookies from COOKIES ON COMPUTER to COOKIES TO KEEP in the past and cookies were saved in the past (over a year ago)? Is having ‘full admin privileges’ to save COOKIES TO KEEP something new??? Do I have to ‘full admin privileges’ for the Ccleaner folder or can I just launch Ccleaner as an administrator? So from what you are telling me, it is always best to launch Ccleaner with ‘full admin privileges’ in order to update the INI with any changes made while running Ccleaner! One last thing, I’m running Win-7, could that be the problem with my issue?
It would not surprise me in the slightest if that was the cause of your issue.
We have seen a couple of post from users of Win7 saying that CCleaner isn’t working as they would like.
I’m afraid that Win7 is end of life, whereas other things move on.
Most software developers don’t consider whether their code/changes will run on Win7, or test their code/changes on Win7 anymore.
It’s inevitable that new and updated software will not be (fully) compatible with old operating systems.
New software is written for new systems not old ones.
So unless we get a rash of people reporting the same issue on Win10 or Win11 then it seems likely that it could simply be an incompatibility with Win7.