CC version 5.87.9306, Chrome x64 96.0.4664.93 — Windows 10 Pro.
Reddit, Yahoo, and many more no longer recognized and remain on my PC.
CC version 5.87.9306, Chrome x64 96.0.4664.93 — Windows 10 Pro.
Reddit, Yahoo, and many more no longer recognized and remain on my PC.
Heya @Hmm please send us your debug logs to our team in an email at support@ccleaner.com to they could investigate your issue:
To get that log file:
CCleaner.exe /debug
> click OK
Afterwards, a log file will be generated in the C:\Program Files\CCleaner folder and it will be named in the format of "CCleaner_[version]_[date]_[time].log". Please send this file to us.
10 hours ago, Andrei CCleaner said:<div class="ipsQuote_contents"> <p> Heya <a contenteditable="false" data-ipshover="" data-ipshover-target="<___base_url___>/profile/24734-hmm/?do=hovercard" data-mentionid="24734" href="<___base_url___>/profile/24734-hmm/" rel="">@Hmm</a> please send us your debug logs to our team in an email at support@ccleaner.com to they could investigate your issue: </p> <p> To get that log file: </p> <ol style="border:0px;padding:0px 0px 0px 15px;vertical-align:baseline;"><li style="border:0px;font-size:14px;padding:0px;vertical-align:baseline;"> Open the "Run" dialog in Windows<span> </span><i style="border:0px;padding:0px;vertical-align:baseline;">(On the keyboard, hold/release the Windows (<a href="https://piriform.zendesk.com/attachments/token/hGcqxk9tmGlCITpOWxCMDuXzl/?name=Windows+Logo.png" title="Enlarge image" rel="external nofollow"><img alt="?name=Windows+Logo.png" class="ipsImage_thumbnailed" data-ratio="85.71" style="border:0px;padding:0px;vertical-align:baseline;" width="21" src="https://piriform.zendesk.com/attachments/token/hGcqxk9tmGlCITpOWxCMDuXzl/?name=Windows+Logo.png" /></a>) and "R" keys simultaneously)</i> </li> <li style="border:0px;font-size:14px;padding:0px;vertical-align:baseline;"> Type:<span> </span><code style="border:1px solid #e9ebed;color:#2f3941;font-size:12px;padding:0px 5px;vertical-align:baseline;">CCleaner.exe /debug</code><span> </span>> click OK </li> <li style="border:0px;font-size:14px;padding:0px;vertical-align:baseline;"> When CCleaner opens, use the program to replicate the problem you are reporting </li> <li style="border:0px;font-size:14px;padding:0px;vertical-align:baseline;"> Close out of CCleaner </li> </ol><p style="border:0px;font-size:14px;padding:0px;vertical-align:baseline;"> </p> <p style="border:0px;font-size:14px;padding:0px;vertical-align:baseline;"> Afterwards, a log file will be generated in the<span> </span><u>C:\Program Files\CCleaner</u><span> </span>folder and it will be named in the format of "CCleaner_[version]_[date]_[time].log". Please send this file to us. </p> <p style="border:0px;font-size:14px;padding:0px;vertical-align:baseline;"> </p> </div>
My Ccleaner is installed on my D drive. I don't know how to do this from there.
Perhaps add a feature to CCleaner to send/create debug files?
Just replace C:\Program Files\CCleaner with the location of your ccleaner
I received a cryptic response from the Admin. I sent the log file by PM but he replied back to send my emai. However, I'm not a mind reader. He didn't tell me the email address. This is exactly why we have issues with Ccleaner, these folks have a different mindset than most people #frustrating
Another thread here on the same issue:
And the email address to use has been given to you there - support@ccleaner.com
PS. If you have an issue you should keep it in one thread, spreading it over multiple threads just gets confusing as nobody (including yourself) can easily keep track of what answers you may have already been given.
15 minutes ago, nukecad said:<div class="ipsQuote_contents"> <p> And the email address to use has been given to you there - support@ccleaner.com
<p> PS. If you have an issue you should keep it in one thread, spreading it over multiple threads just gets confusing as nobody (including yourself) can easily keep track of what answers you may have already been given. </p> </div>
Thanks.
Normally I would keep it to one thread. But given how the other thread has more traction and the degree of ineptitude from CCleaner, I felt it necessary to post in multiple places for archival purposes.
Anyway, I have uninstalled CCleaner as it's now useless to me. You folks are remaining silent (as usual). What a terrible business model and work ethic CCleaner has.