Hola gente!!!…les comento, estoymuy MOLESTO con la empresa… el tema es que hace unos meses acepte el software free hasta exactamente mañana 14 de noviembre… pero hoy 13 del mes quiero dar de baja… y no me toman la baja… que hago?… envien un mensaje a soporte y no me responden…No quiero que mañana me salgan diciendo que me cobran !!!
This is a user forum. We do not have access to accounts/billing here.
If you want to manage and/or cancel your subscription then there is a webpage for that here: Subscription Management
If you need to look up your Cleverbridge reference then: Customer Support Contact Page
If you need to look up your CCleaner licence key then use this tool: CCleaner.com - License Lookup
If you can’t use those, (eg can no longer access your registered email), or for anything else account/billing related, then you will need to contact support.
All customers MUST now access a ‘Live Chat’ support service.
To start raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
Below that is the button to go straight into the ‘Live Chat’ where a virtual assistant will try to help you.
If the AI can’t help then you will be passed to a real person.
Note - We have been told that you MUST engage with the chat or you may not get a reply to your request form.
Note2 - It appears that the system is currently overloaded. Users are reporting very long waits for the Live Chat to respond.