Hello,
I have lost the Cleverbridge Reference Number. I contacted them, but I never received a reply.
How can I find back the Cleverbridge reference number ?
On 05/03/2023 at 22:20, jced said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> I contacted them, but I never received a reply </p> </div>
Looks like you initially contacted Cleverbridge customer support on Friday afternoon. Please note that all they do is to forward your requests to us - so it is quicker to contact CCleaner customer support directly.
When you contacted CCleaner customer support on Sunday evening asking to cancel your subscription renewal I can see that you did so under your registered email address (thanks for that - it makes sure that you are automatically identified as a CCleaner customer so that you can get answered faster) and received a response 3 hours later at 01:40 am Monday morning. It looks like our support agent Kevin also cancelled your subscription renewal for you at that time as per your request.
If you proceed with taking out a new CCleaner Professional Plus subscription (to cover both your PC and your android phone) prior to the expiration date of your old licence in April, your new licence will be credited for the remaining time on your old licence (Will I lose any time on my subscription if I take an offer to renew early? – CCleaner Support).
Note that if you had not cancelled your old subscription, but still upgraded prior to your billing date, the old subscription billing would have been automatically cancelled anyway to avoid double-billing (so you wouldn't have needed to go through the step of cancelling your old one first).