Cleaner not cleaning/functioning

When I start the cleaning process, as a free user, after watching the Ad, a Goole Chrome Dialogue Box, opens up with permissions etc. Any idea, what am I supposed to do on there. I have enabled, the permissions needed. However, after watching the Ad, nothing happens. The Google Chrome box comes up again. Anyone got any idea, what’s happening please. Am I supposed to enable/disable something in the Google Chrome app? Kind regards.