Cleaner 3.12.1572 stops working

whenever i try to run the new 3.12 version, it stops and a box opens saying, "cleaner has stopped working. windows is collecting more information about the problem."

all other versions of cleaner have worked before. i am updated with windows. if i go back and download an older version, it works. i have a fairly new desktop on which the problem is occurring. it doesn;t happen on my lap top. any ideas????

Which operation system are you running?

Please expand on what you define as

" run the new 3.12 version"

  1. Start the Program?
  2. Analyze?
  3. Clean?
  4. If #3 do you mean the cleaner or the registry section?

This (and the answer to Winapp2's query) will allow us to start troubleshooting your issue