I wanted to try the premium support, but I cannot find the chat button for starting premium support.
I came from here.
I wanted to try the premium support, but I cannot find the chat button for starting premium support.
I came from here.
I also could not see any 'Chat' button on that webpage.
So I did some testing and found that it was my Adblockers that were hiding the chat button.
I use both Adblock and Malwarebytes Browser Guard, and had to pause both for the button to become visible.
Once I had paused both of them for that webpage then the chat button came up in the bottom left.
EDIT: I have now narrowed it down further and for me it is the Ads/Trackers component of Malwarebytes Browser Guard that is preventing the Chat button from being shown on that webpage.
Once Ads/Trackers is turned off for that website in MBG then the button shows as it should.
Where do you find the button for premium chat support? In the program or online? I see no button online and am not running an ad blocker.
2 hours ago, Threemoons said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> Where do you find the button for premium chat support? </p> </div>
@Threemoons: If you have an active paid subscription to CCleaner Premium you would have received the link to the screen shown above in your order confirmation. Or you can contact support@ccleaner.com for a priority email response. The 24x7 live chat is not available to the public or for CCleaner Professional or CCleaner Professional Plus customers:
Product | Price/Year | PCs | Suite Inclusions |
CCleaner Professional | US$29.95 | 1 | All paid features of CCleaner and priority support |
CCleaner Professional Plus | US$39.95 | 3* | + Defraggler, Recuva and Speccy |
CCleaner Professional Premium | US$69.95 | 5* | + Kamo and 24x7 live Premium technical support |
(* CCleaner Professional and CCleaner Professional Plus can be installed on a mixture of PCs and Macs. Additional tools are Windows-only)
1 hour ago, Dave CCleaner said:<div class="ipsQuote_contents"> <p> <a contenteditable="false" data-ipshover="" data-ipshover-target="<___base_url___>/profile/95013-threemoons/?do=hovercard" data-mentionid="95013" href="<___base_url___>/profile/95013-threemoons/" rel="">@Threemoons</a>: If you have an active paid subscription to CCleaner Premium you would have received the link to the screen shown above in your order confirmation. Or you can contact support@ccleaner.com for a priority email response. The 24x7 live chat is not available to the public or for CCleaner Professional or CCleaner Professional Plus customers: </p> <p> </p> <table border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse;" width="700"><tbody><tr><td align="left" height="20" width="209"> <strong>Product</strong> </td> <td align="left" width="87"> <strong>Price/Year</strong> </td> <td width="64"> <strong>PCs</strong> </td> <td align="left" width="340"> <strong>Suite Inclusions</strong> </td> </tr><tr><td align="left" height="20"> <a href="https://secure.ccleaner.com/502/purl-single?cart=207284" rel="external nofollow">CCleaner Professional</a> </td> <td> US$29.95 </td> <td> 1 </td> <td align="left"> All paid features of CCleaner and priority support </td> </tr><tr><td align="left" height="20"> <a href="https://secure.ccleaner.com/502/purl-single?cart=214156" rel="external nofollow">CCleaner Professional Plus</a> </td> <td> US$39.95 </td> <td> 3* </td> <td align="left"> + Defraggler, Recuva and Speccy </td> </tr><tr><td align="left" height="20"> <a href="https://secure.ccleaner.com/502/purl-single?cart=232240" rel="external nofollow">CCleaner Professional Premium</a> </td> <td> US$69.95 </td> <td> 5* </td> <td align="left"> + Kamo and 24x7 live Premium technical support </td> </tr></tbody></table><p> (* CCleaner Professional and CCleaner Professional Plus can be installed on a mixture of PCs and Macs. Additional tools are Windows-only) </p> </div>
Aaah, thank you so much! I have to go see where my confirm email is; didn't think to look there; thought it would be in the program itself or something.
1 hour ago, Threemoons said:<div class="ipsQuote_contents ipsClearfix" data-gramm="false"> <p> thought it would be in the program itself or something </p> </div>
Well I cannot fault your logic there - that would indeed be a sensible place for us to put it. We are working on better help integration in upcoming releases, so it will find it's way in there eventually to save people rummaging through their correspondence from us in order to find the information.