I previously used CCleaner Professional on a Windows computer.
I recently renewed my CCleaner Professional license, but I have now changed from Windows to a Mac.
My license is valid until 25 November 2027. However, when I try to activate CCleaner Professional on my Mac using the license key from my email, I get the message “Invalid activation code.”
I believe the license may be a Windows license, which is why it does not work with the Mac version.
I have already paid for the renewal, and I do not want to purchase another license.
Could you please help me transfer or convert my existing license so that I can use CCleaner Professional on my Mac?
Please do not put any personal data visible in posts where it could be stolen and used to impersonate you, (or to bombard you with spam). I have removed it for your security.
Support should be able to exchange your Windows Key with a Mac key.
To start the support process fill in this form: Support Contact Form.
Once you click ‘Next’ to submit the form you will be given a support ticket/ID number onscreen, with a summary of your request.
(If you don’t see the ‘Next’ button at the bottom left of the form then refresh the page before typing anything in).
The 'Live Chart dialogue should open automatically with a message from the AI Chatbot - if it doesn’t open itself then there is a ‘Start Chat’ button.
If the Chatbot can’t help then you will be passed to a real person.
IMPORTANT- Don’t just fill in the form and leave - If you do not engage with the chat then you will not get any reply.
