MY CD-ROM/DVD drivers are corrupt and when I put a disc in the drive it does not recognize it. I have the drivers CD but I obviously can't use it and I've looked on Dell's support web site and have not found the appropriate drivers. I also uninstalled them and then went to add new hardware and restarted the computer and I get the little pop up that they were reinstalled but may not work properly. On my laptop, all of my Dell drivers are in zip files in C\dell\drivers, but I am not sure which drivers are the ones I need because the file names are numbers. I also can't do a system restore because I have no restore points saved.
Hopefully Gunner's link will enable you to fix things.
In case not, here is a 12 page thread here spread over the last few years until the present day, which must cover just about most errors and fixes for cd/dvd rom problems
Also something noteworthy is often in many cases formatting your hard drive to fix such an issue is not needed. It could merely be a registry related issue, especially after installing or uninstalling something that installed, used, or messed up the Sonic PrimoSDK like DivX Bundle, HP Printer/Scanner software, etc.
Have you used Autoruns to disable some system drivers (.sys)? I once disabled some drivers, that i thought are not needed, and my optical drives werent recognized anymore.
I believe you can do a system restore. Some hardwares allow system restore even though no system points of reckoning were so provided. Try checking more on your system.
Try rebooting into Windows, and hope it will solve the problem. If that does not help, try rebooting into command line. (Holding something like F8 during booting.) And see if you can access to those.
If that still not help, check your booting screen (or BIOS) and see if CD-ROM and DVD-ROM are presented...
