ccleaner v3.21.1767 crashes when attempting to clean

CCleaner for Windows CCleaner Windows Bug Reporting
1

HI there from Italy. don't know if I'm allowed to ask for explanation but I always used ccleaner free flawlessly. today I have updated as requested from ccleaner automatic updating search and got the latest version. the installation went fine. I started it and begin to clean. when the counter was at about 50% ccleaner crashed. tried to analize prior to clean and the same happened. I could only perform the registry cleaning thing without problem.

for your information I 1 hour before cleaing I had to abort a dvd burn. could be this the problem? anyone had the same issue?

all the best and thanks for all the help you can give me.

michael

2

First question have you rebooted since installing ccleaner?

If not give it a try.

3

hi hezelnut. will try right now.............I have uninstalled ccleaner and will do it again..............

mic

4

ok, I think I found something that could be useful (or not) to the developers. first they rig: windows 7 64 bit with i7 and the latest and best thing installed.

even after a reboot ccleaner crashed but this time I wanted to check out if I could see a file or something at which point of the cleaning progress ccleaner crashed. I think I found a clue since everytime it crashes it does it when analizing/cleaning VLC media stuff.

so I uninstalled VLC and ccleaner didn't crash anymore.

After this I reinstalled VLC but Ccleaner crashes again exactly at the same 'VLC' point.

somebody knows what to do here?

I have been using both software together working like charm since today when I updated Ccleaner to the actual version.

now, since I need both of them I have unchecked VLC media from the applications tab list (to have ccleaner working) but eventually I would like to know what happened. it is clear that the new version of ccleaner of maybe the new version of VLC (the latest came out days ago) have something that makes Ccleaner to crash.

might be a good feedback for the developers to check it out............

hope this helps to explain my issue.

all the best

michael

5

Thank you indeed for the feedback, the devs read all posts so will see this.

Welcome to the forum by the way :)

6

thanks for the welcome. well..........I do my best to get ccleaner better everytime. and if I can give my cent, i'm happy about it.........

mic

7

question, is vlc or any related programs (helpers or what not) running when you clean

8

No Nergal: VLC is not running when attempting the clean. as far as I know VLC doesn't stay in the background when I close it. It is not listed in the software running.......

9

I have a similar problem. cc crashes at ~40-50% on my pc (win 7 x64).

It also happens when i stopp every process via task manager.

i use opera browser and i think the lastthing cc check is the opera temp folder, but i am not sure. de- and reinstall doesn`t help.

Edit: It doesn`t crash, when i disable the options about opera. hm, what can i do?

Edit 2: It has to do with the ccleaner option "website icons". if i opt out this option ccleaner runs with no error. opera version is 12.01 x64