Hello,
When running CCleaner Uninstaller I am confronted by a blank white screen at the end of scan. I appreciate any help and support in promptly resolving this issue.
Thank You
Hi @jolliness328,
Please follow these steps to help us investigate the issue:
- Replicate the issue on your end.
- Download and install the CCleaner Support Tool via the link below:
https://download.ccleaner.com/CCleanerSupportTool.exe - Once installed, run the tool to generate the logs.
- At the end of the process, you’ll receive a 5-digit File ID.
- Please share that File ID with me so I can review the logs and investigate further.
If you have any issues, please let me know.
Hello,
The requested File ID is **GO691.
**
Thank You
Thank you for these log files. I have passed them to the development team to review and I will follow up once I have an update from them.
Hi @jolliness328,
After an investigation by our development team, improvements have been made to CCleaner and these will be available in our next update, v7.5.
If, after you update to CCleaner v7.5, you still experience these issues, please message me back so we can continue to investigate.