As of today (2/20/2025), it appears that CCleaner support (personal and business) has been taken offline. Don’t know what is going on.
What makes you says that?
I can access the support pages without any problem.
Sorry for the confusion, yes the support site is still up.
premium chat - offline
Have you submitted a support ticket recently?
I have - Usually I get a response in a couple of days.
several tickets in the last 30 - no response. I’d call that inop.
I only wish I could resolved this using the support pages
Thanks
Ah, I understand and sympathise.
They are still there but the response times have gone abysmal.
As you say they used to be much better.
There have been many complaints but nothing seems to be being done about it,
However you are not helping yourself by sending follow-ups.
The way that the ticket queuing system works is that while you are stiil in the queue for a support person to reply then each time you send a new one the system collates it with you previous one(s) as all one new request with updated info, - and so it gets put to the back of the queue again as one new request,
So you may even have been next in the queue to be answered by a person, but sending a new email/form before they got to you would send you right to the back again.
Actually not for a while - I don’t have a paid for subscription. (Perks of being a forum Moderator, we get a special key to use for CCleaner).
I have just tried the Premium Tech Support webpage and it’s there, I didnt enter my email as it isn’t registered for premium support.
Nope - each ticket is a separate issue. I appreciate your reply
Immaterial at this point. Just got word that our company will be moving to another app for the CCleaner functionality. So, no worries.
Do I need to close this post to let folks know that the issues(s) were resolved, albeit not by Gen?
As long as they originated from the same email address then the automatic system would see them all as one request.
so they’ve unsubscribed from FIFO. Interesting. Thanks for pointing that out. (noticed that of the 28 openings on their job board, it doesn’t appear that any of them are for CC tech support. I hope that it means they have already ID’d the POF and close to a resolution to reduce response time)
Thanks for helping me to decide on a purchase. I have been looking as to how to make a pre-sales inquiry because their pricing seems really off and find no way to do so. I’m going to look for a product that cares more about clients, especially potential ones!