Dear Support!
-I don’t know why, but I have 2 active licenses for 1 user - see below. I would like to ask to delete one of them.
-My second request is to change the license fee, as I think £89.95 is too much for one year. I use CCleaner on 1 PC and on my phone. I have now disabled automatic license renewal.
Thanks for your help!
Regards,
Victor
"“Active Licenses
Product Customer name License key Expiration Link
CCleaner Premium - 5 users, 9 months _ _ 20 Dec 2025
CCleaner Premium - 5 users, 6 months _ _ 13 Dec 2025"”
““As of your next billing date on 11/13/2025, your subscription increases to the new price of £89.95.
Subscription: CCleaner Premium
Order ID: _
No. of devices: 6-month subscription to CCleaner Professional for 5 devices (PC, Mac, or Android) includes Kamo’s VPN-powered privacy protection + 24/7 live chat technical support
Renewal price: £89.95 (incl. VAT)
Billing date: 11/13/2025
Your subscription renews: 12/13/2025
Our price increase reflects the rising costs of investing to improve our solutions. We are committed to continuously innovating to deliver enhanced features, functions, and technologies to our valued customers.
If you do not wish to continue your subscription at the new price, you may cancel the renewal of your subscription at any point before your billing date on 11/13/2025.””
Each one of your CCleaner Premium licences covers you for up to 5-devices, any mix of PC, Mac, and Android.
So you definitely do not need two Premium subscriptions/licences.
In fact as you only have 2 devices then both of those could be covered by one “CCleaner Professional Plus” subscri[tion/licence, that’s cheaper than Premium and covers up to 3-devices.
So a Pro Plus licence is all you need and could save you money.
However, having told you about that: This is a user forum. We do not have access to accounts/billing here.
If you can’t use those, (eg can no longer access your registered email), or for anything else account/billing related, then you will need to contact support.
All customers MUST now access a ‘Live Chat’ support service.
To start raise a support ticket by using this: Contact Form.
Once you submit the form you will be given a support ticket/ID number onscreen, with a summary of your request. Below that is the button to go straight into the ‘Live Chat’ where a virtual assistant will try to help you.
If the AI can’t help then you will be passed to a real person.
Note - We have been told that you MUST engage with the chat or you may not get a reply to your request form.
““If you want to manage and/or cancel your subscription then there is a webpage for that here: Subscription Management”” ccleaner .com / subscription-management
This form does not allow access . Unfortunately, there cannot access the management interface through this page. I keep trying.
