what exactly do you mean by "an error is created"?
can you post a screenshot of the error?
thanks.
-aaron
yep sure, here you go. to give you an idea of when it appears, it' just after it checks browsers, as a window appears and tells me I have to close any browser windows I have open, otherwise it'll skip it. not sure if that's any help.
That log is in C:\Documents and Settings\All Users\Documents\DrWatson, and its name is drwtsn32.log. Double-click it to open it in Notepad, but don't expect it to be much help. Only a tech can decipher its gobbledygook.
I would have figured it would be in the Ccleaner folder like TheFiresInTheSky said.
.
There were a lot of other theories about the error log and where it is but DrWatson was mentioned more than once. Hopefully this will help.
For example if you use Firefox you must close it before running ccleaner.
That's a good point. I was looking at the screenshot of the error message he posted. I was thinking closing or not closing the browser wouldn't cause the Program Error because on my PC Ccleaner continues either way and simply skips cleaning the specific browser related files if the browser is not closed.
But I have XP and he's using Windows 2000 so that could be a big difference.
lowbrow, could you let us know which browser you are using and if closing the browser or leaving it open [or both] causes the second error message to appear?
I forgot to mention in my previous post that you may be able to see what's causing the error by looking in Event Viewer to see if there's any information about the error and what may have caused it.
If you run CCleaner with the command line parameter /debug then it will display a message box before it performs each action. Can you let me know what the last message box says before it crashes?
I use Firefox mainly but also IE. I have tried it with the browsers closed and the same thing happens.
Hi,
If you run CCleaner with the command line parameter /debug then it will display a message box before it performs each action. Can you let me know what the last message box says before it crashes?
Thanks
MrG
sorry how do I get the command line parameter/debug up? I can't see anything in options.