I still haven’t received a response from support after almost a week!!! I’m losing subscription days, I’m buying a product that I don’t receive, so it’s theft!!! I’m losing patience, it’s not normal not to hear back after almost a week, when the original purchase email told me 1 to 2 days. A SHAME!!! I supported CCleaner but now I admit I’m angry.
This is a user forum. We do not have access to accounts/billing here.
You will need to contact support for account issues. - And yes we are aware that support is abysmal nowadays.
You can raise a support ticket by using the form here: CCleaner Support Community
However you should note that support are slow to answer these days and it can take a week or more for a registered customer to get a reply.
Further you should note that the automatic support queue works off email addresses.
If the email you use when sending the form is not showing as registered to a current valid licence then you will not be seen as someone who has (currently) paid for support.
As an apparent ‘non-payer request’ your request will be non-priority and it may be a very long time (month or more) before the system even shows your request to a support person.
It is not normal as a user, customer to be left without response for so long… I contacted CCleaner again with my old email address, I hope they will understand something…
Also, when I purchased the email said that support would get back to me within 1 to 2 days… See my other post.